All repairs are performed by one member of staff and checked by another before being returned. We will always aim for a no fuss, fast service but on occasion we are held up by factors beyond our control such as a slow supplier or carriage service. We do our best to get these delays sorted out as quickly as possible. We do not store credit card details nor do we share customer details with third parties. Refunds can be given within a month provided that we both agree that a unsolvable problem has occurred.

Kites rarely get lost in transit but in the event of them going missing, we can only follow the insurance procedures in place by the courier company (UPS USA) and compensate you when they compensate us. We can not be held accountable for kites damaged in transit.